Support

Need help with one of our apps, or have a question for the team? We aim to reply to every email within 2 working days (Monday to Friday, excluding UK public holidays).

Contact us

Email: support@softcl.com

When you write in, please include:

• The name of the app you're using (e.g. MyShiftCalendar)
• Your device and operating system (e.g. iPhone 14, iOS 17)
• What you were trying to do and what happened instead
• A screenshot if it helps explain the problem

Common questions

How do I delete my account or data?

Email support@softcl.com from the email address associated with your account, with the subject line "Delete my account". We'll process the request within 30 days as required under UK GDPR.

How do I request a copy of my data?

Under UK GDPR you have the right to request a copy of the personal data we hold about you. Email us at support@softcl.com with the subject "Data access request" and we'll respond within 30 days.

How do I report a bug or suggest a feature?

Use the same email address — support@softcl.com. We read every message even if we can't implement every request.

I'm having trouble with billing or a refund

Purchases made through the Apple App Store or Google Play Store are handled by Apple and Google respectively. Refund requests must go through them:

• Apple — request a refund
• Google Play — request a refund

If you've been charged by us directly (outside the app stores), email support@softcl.com and we'll help.

Security issues

If you've found a security vulnerability in one of our apps or this website, please report it responsibly to support@softcl.com with the subject "Security report". We'll acknowledge within 2 working days.